© 2018 Arrow & Vine

FAQS

Q: I have a pressing issue/question / etc! How do I get in touch with you?!

A: You can reach us EMAIL. Please note that we answer emails during business hours only - 10 AM to 5 PM EST on weekdays. re: website issues, item questions, order issues, etc. by

 

Q: I live in ______________. Do you ship there? What's the deal? How much does it cost?

A: We ship nearly everywhere!  If you're concerned reach out to us by EMAIL.

 

Q: Do you accept returns/exchanges?

A: Yes, with a few exceptions. Please read about it on our shipping and returns page.

 

Q: Do you offer local pickups within Brampton?

A: Yep! At 70 Main Street North, Brampton on Saturdays from 10am-3PM, other arrangements can be made by EMAIL.

 

Q: I really wanted to buy ____________ but it's sold out! When will it be back in stock?

A: Usually when items sell out we aim to restock within a month. Every sold-out item has a "notify me when available" button - if you click that and enter your email address, you'll be automatically contacted as soon as the item is back in stock!

 

Q: I really wanted to buy ____________ but it's not even on the site anymore! Will it come back at all?

A: If something has disappeared from the site it's no longer being printed. We can't continue to bring out new items while keeping all the old ones or our small-ish storage space would become totally overwhelmed! The nature of printing is such that we can't produce one-off items for you, so emailing to ask whether we can will prove to be futile. Very sorry about that!

 

Q: Where are your garments made?

A: We use a variety of manufacturers for our apparel items, with an eye toward quality, ethical manufacturing practices and affordability for our customers.

 

Q: I ordered from you like a really long time ago and it hasn't shipped yet. What do I do?

A: For any customer service concerns, please contact us by EMAIL - We'll do our very best to resolve the issue quickly!

 

Q: You shipped my item but the tracking has stalled / is giving false information / my parcel is late / etc. What do I do?

A: Items that have been shipped with tracking become the responsibility of Canada Post. Please contact their customer service first. They will have a much better idea of how to solve your issues than we will, sitting here, looking at the same tracking info as you! If they point you in our direction, by all means, get in touch and we will do our best to fight it out with them ;)

 

Q: Do you charge taxes on your products?

A: Alas and alack, we must charge tax.

  

Q: I'm an artist/illustrator - can I work with you?

A: We aren't currently looking for new artists, but if you think you're a great fit you can EMAIL us and include a link to somewhere we can see your work. We're so sorry that we can't answer every submission personally, but if we're interested we will get in touch!